Travel terms and conditions for Passengers
using www.thermal.hu transfer services
Spa thermal Travel Kft. (registered office: Hungary, 8600 Siofok, Vak
Bottyan st. 32. Hungary; company registration number: 14-09-314248,
telephone number: +36 303510372, email address: email@example.com,
hereinafter: „ Supplier”) hereby releases its general terms and conditions
(„GTC”) of using its transfer services offered on its home page under
These terms and conditions and the online booking form constitute the entire
Agreement concerning the provision of transfer service (“Supplier”) between
you and www.thermal.hu. Completion of the booking form and use of the
Service indicates your unconditional acceptance of the terms and conditions
set out in this Agreement.
1. Terms used in this GTC
“Passenger” can be one or more persons traveling in a Transfer vehicle
to/from “A” location to/from “B” location a specific destination
“Transfer” is the general name given to the pre-booked transportation of
Passengers to/from a destination including airports, railway stations,
cities, and towns, or other destinations stipulated by Passenger.
“Reservation Voucher” a document that confirms Passenger reservation,
showing all the details of the Transfer.
Paid” means the Transfer is paid for in advance by Bank Card. A booking fee
is normally charged for this service.
- Standard car 4 pax 3 bags (Hatchback, Sedan, Estate) eg. Skoda Octavia,
- People Carrier 4 pax 4 bags, Renault Scenic
- Large People Carrier, 8 pax 8 bags, eg. Opel Vivaro, Renault Traffic
- Business car 3 pax 3 bags, Mercedes E-class, VW Arteon
- Premium 3 pax 3 bags, Mercedes S-class
- Business Lárge People Carrier 6 pax 4 bags, Mercedes V Class, Mercedes
- Minibus 16 pax 16 bags eg. Mercedes Sprinter
- Minibus long type 19 pax 19 bags eg. Mercedes Sprinter long type, Iveco
- Coaches 49 pax 49 bags eg.Mercedes-Benz Travego, Scania
3. Description of the services
The Supplier offers Transfer services from/ to Budapest to any Hungarian
cities and to Austria, Slovakia, Slovenia, Croatia as well. Door to door
service with professional drivers.
4. Pre-contractual information
All information on the Transfer services provided on the Website and all
other information in this GTC forms part of the information on the services.
By sending the order the Passenger confirms that he/she has read, understood
and accepted the pre-contractual information on the services.
5. The conclusion of the contract
5.1. Concluding the contract via electronic means
The contract is concluded by filling and sending to the Supplier the
electronic application form accessible through the online reservation system
on the Website, which contains all the relevant information on the Transfer
service and the Passenger and allows to acknowledge and accept this GTC. The supplier confirms the order by sending the Reservation
Voucher by means of which the contract is concluded.
5.2. Technical steps to conclude the contract
a) The Passenger provides data: the date, address, the
number of the Passengers, the type of the Transfer on the Website;
b) The Passenger shall provide personal data (name, email address, phone
number), flight details, the intended destination and other needs by filling
the electronic application form accessible on the Website
5.5. Reservation made by a third party on behalf of the Passenger
A Reservation can be made on behalf of the Passenger by a third party (e.g.
travel agent, airline, tourist center, etc.) but the agreement that comes
into existence in this way binds the Passenger as if he had accepted the
terms and conditions himself.
If a Transfer was reserved by a third party Supplier shall not examine
whether the third party is lawfully represents the Passengers and or if the
provided data is accurate.
In this case the third party shall ensure the notification of the
Passengers, including their rights and obligations and the third party shall
be liable for the consequences resulting from the failure to do so.
Rights and obligations of the Passenger entitles the third party who made
the reservation on behalf of the Passenger until the start of the journey
excluding obligations which due to their nature can only affect the
The Supplier fulfils its obligation to give statements and to send
documents based on the contract to the name, address, e-mail address and
other contact details provided by the Passenger. The client shall inform the
Supplier in writing if there is a change in any of the provided contact
details, the client shall be responsible for any failure or delay in doing
5.6. Other Rules of Reservation
All prices displayed on the website are provided per car. The price does not
depend on the number of passengers within the car capacity. Important note:
maximum capacity of a car is specified for each class.
It is the responsibility of Passengers (or any third party acting on their
behalf) to ensure that all the personal details are given during the booking
process, e.g. names of the Passengers, name of the airport, flight details,
dates and times the service is required, addresses, etc. are
accurate. The Supplier cannot accept any liability for non-delivery of the
service or subsequent losses due to errors made at the booking stage.
According to the data received from the Passenger, the Supplier issues and sends the voucher to the passenger.
The passenger is obliged to check the correctness of the voucher data (date and time of the transfer, addresses, the passenger contact information) and immediately inform
Supplier if any mistakes were made.
The Supplier is not responsible for failure to comply with the service if the passenger provided incomplete or incorrect data.
A Passenger’s normal allowance is one case and one item of
hand luggage. Any additional bags above the permitted amount must be paid
for. (See Baggage below) It is the responsibility of the Passenger to order
the correct size of vehicle that can accommodate all the luggage required.
It is not possible for a Driver to carry extra baggage that is not shown on
the Reservation Voucher on the day of the Transfer service itself.
The confirmation e-mail showing the details of the Reservation and the
payment should be shown to the Driver of the Transfer service prior to
boarding the car, minibus, coach or bus provided (or another form of
transport). Failure to do so will mean that the Driver has the right to
refuse to carry out the Transfer.
Children under the age of 14 cannot use the service unless accompanied by a
person aged 16 or over.
6. The subject of the contract
All information on the Transfer service which is the subject of the contract
and the terms and conditions of its use are contained in the description
published on the Website and in this GTC.
If the Passenger has a special request with respect to the Transfer service
ordered, this shall become part of the contract only if the special request
has been notified in advance, the Supplier has undertaken to perform it and
the special request has been explicitly recorded in the confirmation email
sent to the Passenger.
7. Payment terms
7.1. The Transfer fee
Based on the concluded contract, the Passenger is obliged to pay the full
fee specified in the contract.
The rates are inclusive of all taxes at the time of the booking.
All payments must be made in Euro
7.2. Payment method
|Standard car, Standard carrier, Standard Van:
a) cash to the driver on the spot,
b) deposit + cash to the driver on the spot,
c) 100 % in advance (bank transfer or online using bank card)
Business car, Premium car, Business Van, Bus 16 pax, Bus 21 pax, Bus 49 pax:
100 % in advance (bank transfer or online using bank card)
Prepayment by Credit or Debit Card via the Barion system
Payment by a valid credit or Debit Card is required at the time of
Reservation. The Passenger will be redirected to a payment page with a
secure communication channel.
Online bank card payments are executed via the Barion system. The merchant
does not get and store bank card data. Barion Payment Inc., the provider of
this service, is an institution under the authority of the Central Bank of
Hungary, its license number is: H-EN-I-1064/2013.
The content of the payment page is encrypted and protected, and Supplier is
not aware of its content. During the transaction, the card number, card
expiry date and the 3-digit validation code on the back of the card at the
end of the signature line must be provided.
After the initiation of the transaction, the card is subject to real-time
authorization, whereby the authenticity of the card details, coverage and
purchase limit are verified by the card-issuing bank.
If the card is rejected or payment refused, Passenger will be asked to
provide another credit card as guarantee. Without a valid credit or debit
card, the Reservation will be automatically cancelled.
Passenger Reservation Voucher will show the journey details, number of
passengers and bags together with the payment made. This must be shown to
the Driver before the Transfer takes place.
The Driver can refuse to carry out the Transfer if Passenger are unable to
produce the Reservation Voucher at his discretion. There is no refund if
this is the case.
8. Modification and cancellation of the contract
The Passenger has the right to modify or cancel Passenger Reservation up to
24 hours before the date of the Transfer without charge.
All changes are subject of Supplier confirmation and availability. Supplier
reserve the right to cancel the booking after the change is done if there is
no possibility to accept the requested change.
If the price of the new transfer is higher than the amount paid, the
customer will be charged for the difference. If the price of the new
transfer is lower than the amount paid, the difference will be refunded.
9. The performance of the contract
9.1. Conditions of the performance of Supplier Transfer services
The transfer vehicle will arrive at the pick-up point not later than 5
minutes of the time and date and at the specified address confirmed in the
Reservation Voucher at the time of booking.
However, if the Driver is unable to reach any drop-off or pick-up point due
to traffic jams, road closures or other traffic restrictions, the Driver
will drop-off or pick-up the Passenger(s) at the nearest point to the
destinations given in the Reservation Voucher.
The Driver cannot be expected to violate traffic rules because of such
incidences even if it means the Passenger arrives late at the drop-off
The Driver will use its best endeavours to make sure that the pick-up
vehicle arrives at the exact flight arrival time even where the flight
arrival is delayed.
The Passenger must ensure that they arrive at the airport a minimum of 2
hours before their scheduled flight time. You are responsible for ensuring
that the transfer service is reserved at a date and time, which meets your
If the Pick up point is at an airport, the driver will wait in the Arrivals
Hall with a name board showing the Passenger’s name.
The Driver will wait for Passenger up to 1 hour after the Passenger has
landed. After that, the Reservation is regarded as a “No-show”.
If the Pick up point is a hotel or address, includes a 15 minute waiting
9.2. Terms and Conditions common to all types of Transfer
The Passenger should be in a suitable state for travelling. In cases where
the Passenger is under the influence of alcohol or narcotics or suffers from
an infectious or contagious disease, or who wears clothes or has luggage in
an exceptionally dirty condition, the driver has the right to refuse entry
into the Transfer vehicle. No refund will be given.
Smoking is not permitted in or around the vehicle in accordance with the
It is at the discretion of the company to decline any booking and to request
any passenger to leave the vehicle if his/her conduct seems to be of
discomfort to other passengers or to the driver.
Live animals can travel in any form of Transfer but only in suitable
carrying equipment used in air transportation (cage, box). The animal should
not emit an offensive smell or harass other Passengers during the travel.
Payment is required in advance for the transportation of animals but a
guide-dog will be transported free of charge.
Bicycles, golf bags and ski equipment will be carried providing that the
appropriate fee has been paid at the time of making the reservation.
If a Passenger needs a wheelchair for mobility, the chair will be carried
free of charge providing that it can be folded and the Supplier is notified
in advance when the Passenger makes the reservation. Only 1 wheelchair per
Passenger can be transported free of charge.
One pushchair/pram per Passenger can be transported free of charge
It is forbidden to take into in the pickup vehicle or car:
a) Hazardous or inflammable materials (e.g. acids, petroleum products, toxic
or radioactive materials, etc.).
b) Firearms or other weapons cold steel unless contained in a protective
cover and locked in the luggage compartment of the pickup vehicle or car.
c) Objects that are repulsive or offensive to others.
d) Objects that can jeopardize the physical health of other Passengers or
cause physical damage or contaminate the pickup vehicle or car.
e) An object unsuitable for transportation by car (vehicle) due to its
shape, volume or nature.
9.3. Safety Considerations
Where local laws require a child seat to be used for child passengers, the
Local Service provider is only required to provide a suitable child seat
where this has been ordered in advance during the reservation process. If no
such order has been made, the Driver can refuse to carry the child. No
transfer fees will be refunded nor will any claim for additional expenses
incurred be allowed.
Wearing of Seat Belts
EU laws require passengers to wear a seat belt, they must be worn when
requested to do so by the Driver. If they fail to do so when such a request
is made, the driver has the right to refuse to carry out the transfer. No
transfer fees will be refunded nor will any claim for additional expenses
incurred be allowed.
9.4. Conditions relating to the luggage
Passenger luggage should comply with generally accepted airport standards,
that is, one case weighing not more than 32 Kg; and one item of hand luggage
no more than 10 Kg. This is included in Passenger Transfer fee.
For standard luggage the sum of three dimensions (length, width, and height)
does not exceed 158 cm. Any bigger baggage can be considered non-standard.
Passenger luggage should not be unusually large so that it interferes with
the loading of luggage belonging to other Passengers.
A charge is made for each item of extra luggage beyond the basic luggage
allowance permitted with the Reservation. Extra luggage which has not been
paid for cannot be put into the Transfer vehicle; neither can the Driver be
persuaded to take an extra fee for doing so.
The Supplier will not be responsible for any damage to or loss of personal
property carried within the luggage area or within the passenger area of the
vehicle. The carriage of luggage depends solely at the Passenger’s risk.
Though we provide an estimation on the amount of luggage to be carried for
transfers, we are restricted on luggage compartment sizes. In accordance to
obvious safety reasons we strictly forbid to load the luggage in the aisle
of the coach or on passenger seats of the car. If the need arises for the
arrangement of a larger vehicle for the luggage in excess of notification
the client will be charged accordingly.
Please note this does not necessarily equate with the number of persons
Before putting Passenger luggage into the Transfer vehicle, the Driver will
inspect it to determine its condition and suitability for carrying. Any
damage or defects will be pointed out to the Passenger to avoid disputes at
a later date.
9.5. Delays, cancelled or diverted flights
If Passenger flight is cancelled less then 24 hours, for whatever reason,
and Passenger has paid in advance by Credit Card there will be no refund of
the Transfer fee.
As soon as you find out that your flight is delayed, please inform us via
email firstname.lastname@example.org or in phone.
Provide the order number and the new arrival time.
If your flight is being delayed for less than 60 minutes, the driver will
monitor it and arrive by the time of landing.
Please note that if the waiting time exceeds 1 hour, the driver may ask to
pay extra for waiting.
If a Passenger flight is diverted to another country, we are unable to make
any refunds as this is beyond our control and the Passenger will be charged
a “No-Show” fee.
If the number of the flight on which the Passenger is flying is changed
(usually by the airline), the Transfer will be cancelled. No refunds will be
made in these cases.
10. Complaints Procedure
If a Passenger wishes to make a complaint about a Supplier service this must
be done so within 7 days from the date the Transfer in question took place.
The complaint must be put in writing either by letter or e-mail. Telephone
complaints will only deal with immediate problems at the time of taking the
Transfer. If a Passenger arrives later than the time limit allowed for the
Driver of the Transfer to wait for the Passenger, the Supplier is unable to
investigate the Passenger complaint no matter what the reason is.
It is important that Passenger give Supplier all the relevant facts when
making a complaint as the Supplier fully investigates all complaints with
We reserve the right to take up to 180 days to resolve the complaint where
there are special circumstances involved and where it is not possible to
find out all facts in the short term – e.g. serious road accidents, etc.
11. Data protection
The processing of personal data provided by the Passenger is controlled by
the Supplier on the legal grounds, for the purposes and under the terms and
sending the order, the Passenger confirms that he/she has read, understood
12. Provisions regarding the content of the Website
12.1. Completeness, accuracy and up-to-date state of data
The Supplier updates the information on the available Transfers on the
Website, and may change or delete it at any time. However, as the
availability and terms of the Transfers are subject to change, the Supplier
shall be not responsible for ensuring that the information published on the
Website is complete, accurate and up to date at all times.
12.2. Intellectual Property
All Transfer descriptions, slides, photographs, images, maps, travel guides
and other material on the Website are under legal protection of copyright
belonging to Supplier The “Pick Up Hungary” name, logo and all related
product and service names, designs and slogans, the trademarks or service
marks are owned by Supplier. All other names, logos and all related product
and service marks, designs and slogans used by other service providers on
the Website are their own intellectual property.
Promotional or discounted offers on the Website are provided at the
discretion of the Supplier. All offers are subject to availability and may
be withdrawn at any time.
12.4. Third Party
Reference on the Website to any products, services, processes, trade names,
trademarks or other information about third parties does not imply or
constitute an endorsement, sponsorship or recommendation by Supplier. Links
to other sites not operated or controlled by Supplier are solely for the
convenience of the Passenger. Supplier is not responsible for any products,
services, processes, trade names, trademarks or other information provided
by third parties.
12.5. Limitation of liabilities
Supplier is not responsible for:
a) the continuous and error-free operation of the Website;
b) the suitability of the information, products and services on the Website
for any purpose;
c) any direct or indirect loss resulting from the use of the information on
13. Other provisions
The Passenger acknowledges as communicated in writing the documents sent to
the e-mail address provided by the Passenger and undertakes to secure the
receipt of documents sent to the e-mail address specified until the
termination of the contractual relationship.
In case of electronic correspondence between the parties, electronic
documents and information stored on each party's computer system under
reasonable security conditions shall constitute mutually accepted evidence
of communication between the parties and of the conclusion and performance
of the contract.
13.2. Complaint handling, settlement of disputes
Complaints are handled by Supplier, with the same mailing address.
Complaints can also be submitted via electronic mail via the following
e-mail address: email@example.com. If the Passenger has attempted to
resolve his complaint with Supplier but has failed, then the Passenger may
initiate proceedings with the competent arbitration body of the Passenger's
domicile. The seat of the Conciliation Board of Budapest: 1016 Budapest,
Krisztina krt. 99. III. em. 310., mailing address: 1253 Budapest, Pf.: 10.,
e-mail address: firstname.lastname@example.org. In the event of the violation of
the consumer protection rules Passengers may primarily contact to the
territorially competent local district offices with their complaints.
13.3. Third Party Rights
Unless otherwise stated in this GTC, no person other than the Passenger will
be able to pursue any claim against the Supplier.
If any provision of this GTC is void or becomes unenforceable, this will not
affect the validity or enforceability of any of the other provisions
13.5. Modification of this GTC
The Supplier entitled to modify this GTC at any time. The revised GTC shall
enter into effect after its publication on the Website.
13.6. Applicable law and jurisdiction
Matters not regulated in this GTC shall be governed by the Hungarian Law.
In the event of any dispute, the Hungarian Courts will have exclusive
jurisdiction to deal with these issues.
1st June, Budapest 2016
Spa Thermal Travel Ltd.
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