Your Welcome driver will be at the pickup location you have selected at the time you have indicated.
Complimentary waiting time
Depending on the location your driver will be picking you from, Welcome offers a complimentary waiting time, meaning that your driver will wait for you for that time without any extra charges!
Our complimentary waiting times are as follows:
- Pickup from an Airport: 60 minutes
- Pickup from any other location: 15 minutes
Your complimentary waiting time starts counting from your selected pickup time, so do make sure that you have taken into account the time it will take you to reach the meeting point, especially when arriving at an airport (time needed for going through customs, collecting checked in luggage, etc.).
If your driver has not met with you and your complimentary waiting time is running out, your driver and/or our Customer Support team will try to contact you by phone / email / text, so please be mindful that you switch your mobile device on.
Extra Waiting Time & Charges
In cases where you are delayed in the airport unexpectedly or just need some extra time that exceeds your complimentary waiting time, we advise that you contact our Customer Support team as soon as possible.
Your driver might be able to wait for you for longer, but please be advised that the additional waiting time will result in an additional charge based on the vehicle type that has been assigned to your transfer.
